Ratings & Reviews

Overall Rating

(41 reviews)
85.4% of customers recommend this property

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Resident Reviews

submitted by Jayda W. - |Recommended: YesReview — There don’t seem to be very strict restrictions when it comes to pets. There are constantly pet accidents in the elevator and loud barking in the middle of the night and early morning that keeps you up or restricts you from sleeping. Though the maintenance staff was timely when fixing things in my apartment, they did not fix everything and have yet to be back to finish this was about 2 weeks ago . Though the office staff is prompt during the week, they are very unhelpful unavailable on the weekend even when important problems such as internet outages happen. We have not had internet all weekend and have not received any information on how or when it will be back up due to it being the weekend. This is very frustrating especially since we rely so much on the internet to work. Overall it is a fine apartment building, very modern and clean, but there are definitely some issues that need to be addressed.
submitted by Arius L. - |Recommended: YesNot the worst — The apartment itself is nice, and everyone seems friendly. However, the maintenance was left incomplete, with a promise to return that was never fulfilled, and the internet went down for an entire weekend without any response from the staff.
submitted by Nazia A. - |Recommended: YesDon’t rent here — That it is horrible
submitted by Jeannine H. - |Recommended: YesI love my apartment. Its beautiful — It's luxurious and the staff is very friendly and helpful. And it's conveniently close drive to everything you need.
submitted by Elliot P. - |Recommended: YesPeaceful — After living in the city this is a perfect getaway for some peace and silence. Staff is great no matter what questions you have they’ll find an answer right away.
submitted by Eric S. - |Recommended: NoBeautiful -- but noise is a problem. — It's really beautiful, and a bargain for the finishes and space if you're willing to just be a little outside of downtown Madison, and Waunakee . I've lived in several newer apartment buildings in my life, and even older ones that had better sound insulation. I can't always tell if it's coming from beside, below, the hallway, or if there's a ghost and it's coming from inside the apartment -- it's that bad. It's unfortunate as it's very beautiful and priced right.
submitted by Paul S. - |Recommended: YesGreat so far — Overall very happy with the space, cleanliness, quality of finishes, flooring, etc.
submitted by JA - |Recommended: NoLike many other reviews, first impressions of this property are that it seems decorated and finished nicely. However, move in and stay a while and you’ll quickly hear all the negatives, literally. The noise from upstairs neighbors is atrocious. Noise from neighboring units sharing a wall is not as bad, but the noise from above is ridiculous. You can constantly hear furniture being moved and stomping so well that I can tell where in the apartment my upstairs neighbor is walking. To be fair to the management company, I’m not sure so much that this is a reflection on them so much as it is on whoever built constructed the buildings. Regardless, too little attention was paid to ensuring better noise reduction—very disappointing and upsetting. In the end, yes, the apartments look good, but unless you have a third floor unit, the looks are forgotten as soon as you begin hearing the clear-as-day stomping above you as you’re trying to sleep, working from home, or simply enjoying a quiet day.
submitted by Therese A. - |Recommended: YesGreat, dog friendly — Very nice but can hear upstairs, downstairs neighbors-but somewhat expected in an apartment
submitted by Kou C. - |Recommended: YesNew Everything Which Is Nice But A Rough Start — For the monthly rent of a new building apartment, I am not satisfied with the beginning. Without moving any of our belongings into the apartment, the apartment that I moved in was not cleaned from construction debris. Our socks collected debris as we walked across the empty living room floor. Fridge and microwave was dirty inside and outside and the same for the bathrooms. If I did not bring it to the staff's attention, I rather not move in at all. We had missing light covers in laundromat room, a few tiny floor indents like someone dropped a tool, bathroom fan consistently running, garage poorly installed, remote signal for garage intermittently works. A C and Heat is so noisy when coming on, only 1 apartment key when there are two adults. These are things that a new apartment should have taken cared of before tenant arrived. Someone dropped the ball here especially when the rent payment is high. Overall it is not as bad, could be better based on rent versus quality customer service. Outside appearance is nice.
submitted by Brian R. - |Recommended: YesProperty is very nice — Nice location, new building enjoy the experience
submitted by Rachel W. - |Recommended: YesGreat Property — The Laurel has been fantastic. Great construction, plenty of space, good precautions for COVID social distancing and mask ordinances in common areas and hallways . Parking is a breeze, team is quick to reply for any questions. Would definitely recommend.
submitted by Paul E. - |Recommended: NoBeautiful building, but incredibly noisy — We constantly hear our neighbors above us stomping around and sliding furniture across the floor, which has woken us up in the middle of the night or disrupted us while working from home. We’ve spoken to the neighbors and management numerous times regarding the noise level, but nothing has really changed. There were some communication issues regarding which apartment we were actually moving into as well. Additionally, our oven broke and we’ve been waiting for over 2 weeks for it to be fixed. We’ve lived in other Steve Brown Apartments before and have never experienced these issues.
submitted by Alexandra S. - |Recommended: YesBeautiful finishes and nice management — The buildings are beautifully decorated and nicely constructed. Quiet and very nice area to be located, close to Middleton Madison for anything that you need.
submitted by Tara H. - |Recommended: YesBeautiful but horribly noisy — The apartment has extraordinary finishes both inside and out that you typically don’t find in other apartment living. I especially love my spacious deck and expansive windows sliders. Noise level however is terrible. I have lived in other apartments and don’t recall ever living in one that has been this noisy. I am on the second floor and knew that there would be some level of noise, but it’s beyond worse than what I have experienced elsewhere. I would have hoped that knowing what kind of flooring was being installed engineered wood vs carpet in all rooms that additional thought and materials would have been used to reduce the sound to other apartments. Especially in an upscale apartment building in an upscale neighborhood. I hear almost endless stomping and pacing from my neighbors above. Can here when they pull out their counter stools. Get woken at 6am to more stomping and back and forth. Sounds like they are literally in the room. Interior shared side walls aren’t as bad but can hear music from time to time but that’s more normal and expected. This noise issue alone is making me already consider moving when my lease is up. Staff are friendly and have been mostly responsive but did have a couple hiccups with some miscommunication on the actual apartment I was getting and what was available. I had delays obtaining a storage unit key when moving in original didn’t work , I’ve asked about a key that will open the stairwell to the 1st floor because mine isn’t keyed to open it from the foyer, and haven’t heard about a resolution to that. I would recommend this apartment building to friends, but only if they could live on the top floor. Otherwise based solely on the noise alone from lower level apartments, no.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Laurel at Kilkenny, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Laurel at Kilkenny, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose